2A – Bug List

2A – Bug List

1.     Lunch hour traffic going through the Meadow’s Gate at Keesler Air Force Base has only one lane open, which backs the traffic up several blocks.

a.     Only one lane is open for the safety and security of those working on the government installation.

2.     Electronic devices having longer buffering periods when connected to Wi-Fi between 4 and 8 p.m.

a.     Internet usage is higher during this time, due to individual household needs such as using the internet to complete homework assignments, video streaming or gaming.

3.     Clothing stores displaying items on mannequins in areas where the items are not located.

a.     The purpose of not placing the items where they are displayed on the mannequin is to have you search the entire store for the item, increasing the amount of time you spend in the store.

4.     When calling a customer service hotline for assistance, it has become increasingly time consuming and difficult to speak with a representative.

a.     It is costly to have a representative available for each call, when common problems can be resolved by preset prompts.

5.     Increased gym attendance, wait times and equipment at the beginning of the New Year every year.

a.     Gyms decrease prices and host annual fitness promotions to increase the number of memberships, with the knowledge that many new members will not use the facilities for the entire duration of the membership and eventually the wait times will decrease and there will no longer be a need for more equipment. 

6.     Advertisement of Flat Tummy Tea by fitness coaches/models who have had surgical modifications and do not use the products they advertise.

a.     Flat Tummy Tea needs fitness coaches and models with a desired physique to advertise their products to individuals attempting to achieve the same results.

7.     The use of cookies by various shopping sites to provide knowledge to your social media accounts for further advertisement.

a.      Tracking the sites and items you’ve viewed on those sites increases your chances revisiting those sites and buying the merchandise.

8.     When going through the drive-thru at a McDonalds, they hold my bag/order out the window before I pull my car up to the window.

a.     The workers are timed to see how fast or slow they are providing service/orders to customers in the drive-thru. This expedites the process and decreases customer wait time.

9.     When price matching at the Air Force Base Exchange, they call the store you’re referencing to ensure that item is in stock prior to price matching.

a.     The Base Exchange wants to ensure that you have the option to purchase immediately from an alternate location prior to giving you the discount and diminishing their profit margin.

10.  My apartment complex, The Reserve on Gulf Hills, enters my apartment to accomplish a maintenance request when I am not home.

a.     The maintenance workers would experience work stoppage and work odd hours due to most tenants being at work or not home during the times they would normally perform maintenance.

11.  AT&T U-Verse only offers discounted bundles with a home phone package, when most individuals do not have use for a home phone.

a.     AT&T wants to provide all types of services to maintain competitiveness with other cable-internet-phone providers.

12.  AT&T U-Verse does not offer military discounts to their customers unless they have AT&T mobile service.

a.     AT&T wants customers to switch to their service in order for them to provide additional discounts and services.

13.  The Walmart Neighborhood Market on Washington Avenue in Ocean Springs, MS does not have more cashiers available during peak shopping hours.

a.     Walmart does this to increase the amount of time customers are in line to browse products near the register. Also, even with statistical data supporting the need for cashiers during peak hours, they may often experience slower customer influxes that will cause them to have more cashiers than needed during peak hours.

14.  Gas prices vary depending on whether you pay cash or credit.

a.     Gas prices vary depending on method of payment because they are charged a fee for processing credit card transactions.

15.  All Waffle House locations have a small square footage and less seating available for its large customer base.

a.     Waffle House uses short order cooks and has a unique process for delivering orders. A larger building with more square footage would increase wait times and disrupt their proven process.

16.  The dryers at the Shineline Express Car Wash on Washington Avenue in Ocean Springs, MS does not completely dry off the car.

a.     Shineline Express Car Wash is a high-traffic drive-thru car wash providing a service at a lower rate, increasing the time the dryers operate would increase customer wait time and decrease service efficiency.

17.  Star Nails in D’Iberville, MS has a limited selection of neutral SNS nail colors.

a.     Many of Star Nails customers prefer vibrant colors and they prefer to cater to the many rather than a small pool of customers.

18.  The way items are stocked in Bed Bath and Beyond are too high for average height customers to reach without employee assistance.

a.     Bed Bath and Beyond prefers to stock all available items in plain sight for efficiency and ease of quick visual tracking of inventory.

19.  Charlotte Russe has online exclusive merchandise that is not available in-store.

a.     Charlotte Russe wants to maintain a relevant online presence, as well as, a brick and mortar presence to cater to all types of customers.

20.  Margaritaville only allows customers staying at the resort to use the waterpark.

a.     Margaritaville wants to ensure that paying customers are able to use the waterpark without increased wait times due to an influx of non-paying customers.

In the beginning, I found the list difficult to make. I was originally only able to think of five things that bugged me. After a few days to sit on what bugged me the most, I was able to come up with the remaining 15 items. I reflected on my experiences between the time I started the assignment until when I decided to tackle the remainder of the list. Once I reflected on my experiences, I was able to come up with a list of items that bugged me with ease.